Covid-19
The NZ Government has announced that New Zealand is in Level 4 lockdown for a period. Our website collectiveoutlet.co.nz is still open 24/7 and taking your orders.
Order dispatching was temporarily on hold. However, we have resume our contactless delivery with limited staff so please 2-3 working days to receive the tracking details but until then we really appreciate your support.
Our dedicated Customer Service Team is working from home & trying their best to respond to any questions you may have. Please email at support@collectiveoutlet.co.nz and allow 2-3 working days for the reply.
RETURNS:
We understand that returning items during the Level Four Lockdown may be difficult for the customers. We have extended the time limit for returns during this time.
We thank you for your support and patience during this challenging time. We hope you and your loved ones stay safe over the weeks ahead.
Thank youCollective Shoes Team