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Privacy Policy

INTRODUCTION

This document outlines the privacy policy of Collective Shoes NZ.
We are committed to protecting your privacy and have developed this policy to explain how we collect, store, use, and disclose personal information.
By providing your personal information to us, you consent to its collection, storage, use, and disclosure in line with this privacy policy.
We may update this policy
periodically, and any changes will be posted on our website. We encourage you to check our website regularly to stay informed about our latest privacy practices.

TYPES OF PERSONAL INFORMATION WE COLLECT

The personal information we collect may include, but is not limited to, the following:

- Name
- Mailing or street address
- Email address
- Telephone number and other contact details
- Credit card or payment information
- Information provided through client surveys, questionnaires, and promotions
- Device identity and type, IP address, geo-location data, page view statistics, advertising data, and standard web log information 

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information either directly from you or from third parties, including in the following situations:

- When you contact us through our website
- When you purchase goods or services from us
- When you submit any of our online sign-up forms
- When you interact with our website, social media platforms, services, content, or advertising

Additionally, we may collect personal information when you use or access our website or social media pages. This could be done through web analytics tools, cookies, or similar tracking technologies that help us track and analyze your website usage. Cookies are small files stored on your computer, mobile device, or other devices that allow us to recognize when you visit different websites. If you prefer not to have information stored via cookies, you can disable cookies in your web browser settings.

(Optional) We may also use Google Analytics to collect and process data, including data from your interactions with third-party websites or apps.

USE OF YOUR PERSONAL INFORMATION

We collect and use personal information for the following purposes:

- To provide you with goods, services, or information
- For record-keeping and administrative purposes
- To enhance and optimize our service offerings and customer experience
- To send you marketing and promotional messages, as well as other information that may interest you, for direct marketing purposes (in compliance with the Spam Act). This may include communication via email, SMS, social media, or mail. You can opt out of receiving marketing materials by using the opt-out option provided (e.g., an unsubscribe link).

    SECURITY

    We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.

    ERASURE

    You have the right to ask us to erase your personal data.

    CONTACT US

    For further information about our privacy policy or practices, to make a complaint or to update or delete  your personal information, please contact us via email at support@collectiveoutlet.co.nz